Shipping Guide

Customizeone.com custom made and deliver wedding dresses, special occasion dresses,men's suits, tuxedos with various shipping methods for different customers to choose. In order to satisfy all customers' requirements, most of our suits and dresses are made to order. This means it takes time for us to tailor your dresses and suits and then we also need about 3-7 days to ship it to you. Therefore, if you need enough time to match accessories with your gorgeous dresses and tuxedos, we suggest that your orders had better been placed at least one month before your party time.

 

Shipping Fees:
Usually, shipping to United States, United Kingdom, Canada and Australis is free. Also for most countries and regions, such as european countries and asian countries, we will not charge shipping fees. But if it is a remote country or region for the transportation industry, we will charge a portion of shipping fee.
Whether or how much freight is required for a specific country, we have made a detailed explanation on the order submission or payment page. If you have any objections to the freight, please contact our customer service first instead of paying directly.
Customer Service:
Email: service@customizeone.com

Rush is available for select styles! Rush order can be done within 8-10 weekdays production time (not including shipping time) and is a non-refundable fee of $40 per dress or suits. Not all styles can be rushed- if it does not list it as an option, we cannot rush it.
We want to make sure you have a beautiful dress and suits that fits wonderfully and we want to make sure we have time to make that happen for you! We are all working as hard as we can to get your order out to you as soon as possible.

 

We have cooperation with many express companies, such as DHL, Eshipping, Aramex and EMS. We will choose the best, fastest and safest express delivery method for customers based on the amount of your order, the country where you are located, and customs policies. It takes about 3-7 days for DHL to deliver to you. And for the Eshipping, Aramex and EMS, usually it will take about 7 days or more.

 

We thank you immensely for your patience and understanding.